What are chatbot scripts?
What does one need to write a good chatbot script?
The bot is loaded with certain content, structured in the form of a menu. The user navigates through the menu and learns something new — for example, information about the company’s mission and internal regulations
Business processes execution
The sequence of steps that needed to be performed within the business process —like onboarding or the vacation approval
Request from the IT system
A set of questions to clarify the request and send it to the IT-system — such as requesting a pay sheet or a uniform
Some useful tips one should keep in mind while working on the sequence of messages:
How to make the bot even better?
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