What is a corporate knowledge base?
Three reasons why a knowledge base is useful
Algorithm for creating a knowledge base
Step one: define a goal and gather information
Step two: develop a knowledge management strategy
Step three: create a knowledge base implementation plan
Step four: choose software
A convenient and widespread resource: for example, you can provide for the creation of an employee’s personal account, where he will save the most important information for him. However, portals are most often only accessible to office workers, and line staff remain cut off from the knowledge base.
Confluence or Notion wikis can replace the Enterprise Portal. The information inside applications can be promptly updated, there is a possibility of feedback for users. However, they are also more convenient to use from a computer — especially if there is a lot of information.
Bots are accessible: they are easily embedded into any messenger, which means that information will be at hand even for those who do not work with a computer. And artificial intelligence will help to recognize requests and provide answers automatically — you don’t have to waste time working with a large database.
Step five: implement and use! ❤
5 tips for working with a corporate knowledge base
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