Norilsk Nickel is the world's biggest producer of non-ferrous metals and Russian leader in mining and metallurgical industry.
in the production of nickel and palladium
in the production of platinum and rhodium
Self-services were implemented in three formats:
Personal accounts in the corporate portals
Employees could use the corporate portal only if they had a personal account and a computer. At the same time, the work of many employees does not involve the use of a computer.
Terminals are often limited in capacity. They also need to be installed and maintained, which is both time and cost-intensive. Despite the reliability, anti-vandal keyboards are inconvenient for entering a large amount of text. Also one device can serve only one employee, and it causes long queues.
SMS services assumed personal expenses. They also were able to process just a few simple auto requests — for example, short messages about the readiness of documents.
How we created Nika
By the end of 2020, Nika provides about 40 services
information and reconciliation