Contact us
To learn more about Personik opportunities for your team.
How to help employees get started with artificial intelligence
Artificial intelligence opens almost limitless opportunities for business: according to PwC, by 2030 the world economy could grow by $ 15,7 trillion thanks to only AI. At the same time, only 8% of companies are ready to fully implement AI into their workflow.
There are several reasons for this: high financial costs, concerns about the security of corporate data, difficulties with changing familiar processes. One of the most important problems is the difficulty in adapting employees to the new tools. In this article we will tell you how to make the integration of AI as easy as possible for staff.
There are several reasons for this: high financial costs, concerns about the security of corporate data, difficulties with changing familiar processes. One of the most important problems is the difficulty in adapting employees to the new tools. In this article we will tell you how to make the integration of AI as easy as possible for staff.
Artificial intelligence opens almost limitless opportunities for business: according to PwC, by 2030 the world economy could grow by $ 15,7 trillion thanks to only AI. At the same time, only 8% of companies are ready to fully implement AI into their workflow.
There are several reasons for this: high financial costs, concerns about the security of corporate data, difficulties with changing familiar processes. One of the most important problems is the difficulty in adapting employees to the new tools. In this article we will tell you how to make the integration of AI as easy as possible for staff.
There are several reasons for this: high financial costs, concerns about the security of corporate data, difficulties with changing familiar processes. One of the most important problems is the difficulty in adapting employees to the new tools. In this article we will tell you how to make the integration of AI as easy as possible for staff.
Tasks that can be solved with AI
Technologies based on AI automate manual labor, analyze big data, improve working conditions — and this is only a small part of their capabilities. While retail, financial services and healthcare sectors are most likely to benefit from AI, it can be useful in a wide variety of disciplines:
Tasks can be solved with AI
Technologies based on AI automate manual labor, analyze big data, improve working conditions — and this is only a small part of their capabilities. While retail, financial services and healthcare sectors are most likely to benefit from AI, it can be useful in a wide variety of disciplines:
Analytics
Forecasts the demand for goods, analyzes consumer behavior
Administrator
Forecasts the demand for goods, analyzes consumer behavior
Security guard
Recognizes faces of employees at the checkpoint
Psychologist
Predicts employee burnout and layoffs
Secretary
Helps to recognize and digitize documents
Today ready-made AI solutions are implemented by big corporations, as well as medium-sized businesses, allowing staff to pay more attention to complex tasks.
Today ready-made AI solutions are implemented by big corporations, as well as medium-sized businesses, allowing staff to pay more attention to complex tasks.
Fears and apprehensions
Despite the benefits of AI, one can face a fair number of questions and concerns from employees while implementing new tools. Here is how one can address the most common ones.
Fears and apprehensions
Despite the benefits of AI, one can face a fair number of questions and concerns from employees while implementing new tools. Here is how one can address the most common ones.
1. AI will replace me in the workplace
1. AI will replace me in the workplace
Despite having great potential for solving routine tasks, AI can not replace a human. On the contrary, AI saves employees time and energy to focus on the issues that require complex solutions. Creative thinking, strategy development, teamwork, etc. remain in the realm of an employee.
Despite having great potential for solving routine tasks, AI can not replace a human. On the contrary, AI saves employees time and energy to focus on the issues that require complex solutions. Creative thinking, strategy development, teamwork, etc. remain in the realm of an employee.
According to Towards Data Science, almost all routine processes will be performed by AI in the next decade, but people will have all social interaction and half of the tasks associated with data analysis.
2. AI will take control over my decision-making
2. AI will take control over my decision-making
On the contrary, employees still have to make decisions and take on even more responsibility to train AI to perform the desired tasks, improve its functionality and determine development paths. Employees are now responsible not only for their own work, but also for the work of AI.
On the contrary, employees still have to make decisions and take on even more responsibility to train AI to perform the desired tasks, improve its functionality and determine development paths. Employees are now responsible not only for their own work, but also for the work of AI.
3. I don’t have enough skills to work with AI
3. I don’t have enough skills to work with AI
The automation process always requires employees to master new knowledge and skills. The introduction of AI cannot be accomplished without prior staff training as a part of the corporate HR strategy.
The automation process always requires employees to master new knowledge and skills. The introduction of AI cannot be accomplished without prior staff training as a part of the corporate HR strategy.
PwC offers three skill levels in the field of AI solutions: most of the employees undergo training in order to become its users, a specialized group of managers undergo additional training in developing solutions, engineers and specialists are engaged in complex work on building and deploying applications.
Ways you can help employees get started with new tools?
The successful implementation and further scaling of AI is impossible without the cooperation of humans and machines. Therefore, preparing the team for the upcoming changes in work is a very important task. Here are some guidelines to make the employees' onboarding process easier.
Как помочь сотрудникам начать работу с новыми инструментами?
The successful implementation and further scaling of AI is impossible without the cooperation of humans and machines. Therefore, preparing the team for the upcoming changes in work is a very important task. Here are some guidelines to make the employees' onboarding process easier.
Mentoring
Managers should participate in the introduction of new tools and take the responsibility for promoting new technologies and adapting employees. The process itself must be systematic and consistent.
Informing
Show how AI can help employees to do their job — for example, eliminate monotonous tasks.
Education
Help employees develop their digital skills with a briefing or a full-fledged training. Training is the best way to set the right expectations from working with AI-based solutions.
Feedback
Employees should influence the tools they work with. Feedback is the best way to discover their wishes and find new development prospects.
Encouraging cooperation
Create a reward system linked to the upcoming changes. Positive feedback from the management, team recognition or a pleasant bonus from the company makes the adaptation much more enjoyable and increases employee motivation.
Implementing AI-powered chatbots
Now chatbots are one of the most common tools based on AI. They are used both for organizing customer and employee support. A chatbot is a convenient channel of communication and a reliable assistant which will take on some of the routine tasks. At the same time, working with a chatbot does not require special skills or equipment, apart from a smartphone.
However, chatbots could be greeted with caution like any other innovation. You should be ready to shatter some myths: for example, about the complexity of the interface, or that a bot will take away the option of communicating with a specialist in person. For a successful and quick adaptation the chatbot should be user-friendly: keep the interface simple, the scripts short and clear.
Implementing AI-powered chatbots
Now chatbots are one of the most common tools based on AI. They are used both for organizing customer and employee support. A chatbot is a convenient channel of communication and a reliable assistant which will take on some of the routine tasks. At the same time, working with a chatbot does not require special skills or equipment, apart from a smartphone.
However, chatbots could be greeted with caution like any other innovation. You should be ready to shatter some myths: for example, about the complexity of the interface, or that a bot will take away the option of communicating with a specialist in person. For a successful and quick adaptation the chatbot should be user-friendly: keep the interface simple, the scripts short and clear.
Adaptation of Norilsk Nickel employees to a chatbot Nika
In 2019, an intelligent chatbot Nika was implemented into Norilsk Nickel’s business processes. Nika has more than 40 services, like ordering HR documents and booking meeting rooms. Today Nika is available to all employees — including those not using a computer or have never used a chatbot before. Thanks to the simple interface, employees did not have any difficulties in the adaptation to the virtual assistant. More than 10% of Nika’s users are employees over the age of. Now the majority of Norilsk Nickel employees prefer Nika to other self-services.
Let us know, how we can help!
Kate
Platform Architect
Edward
Software craftsman
Alex
Founder and CEO
Alexander
Master of Operations
Share the article in your favorite network:
Personik Oy, c/o Maria 01 Lapinlahdenkatu 16 00180 HELSINKI